Paper Versus “On-Line” (Part 2. Benefits of On-line Documentation Production)
The findings of O’Hara and Sellen have little applicability to my work situation, which features only one process that can...
Paper Versus “On-Line” (Part 1. Analytical Summary)
This series of articles discusses a 1997 technical report on reading paper versus “on-line” documents. (For consistency with the report...
Information Design in Healthcare: Critique of a Journal Article (Part 3. Critical Appreciation)
Conceptual The authors’ mantra is ‘principles of Information Design’, yet ‘Information Design’ is neither defined nor a single example of...
Information Design in Healthcare: Critique of a Journal Article (Part 2. Critical Analysis)
In this follow-on article, the seven main claims of the authors receive a critical evaluation.
Information Design in Healthcare: Critique of a Journal Article (Part 1. Presentation)
Technical Communication – its sub-discipline of “Information Design”, more specifically – is often proven good or wanting by usage –...
Final Thoughts on The “Good” Technical Communicator
The earlier of the preceding articles in this series described the merits of economy and style, but I close with...