Feedback and Customer Satisfaction in Logistics
Managers can utilise feedback to improve the company’s customer service effectiveness. This will usually require monitoring and assisting individual staff....
The Purpose and Importance of Customer Service in Logistics
Provision of strong customer service is crucial to the performance of any business, and logistics/warehousing businesses are no exception. In...
Warehousing and Storage (3)
Risk Reduction The warehouse operator bears the responsibility for ensuring that the warehoused goods are stored, forwarded, and returned in...
Warehousing and Storage (2)
Supply levelling (production regulation) The warehouse helps companies gear their supply and demand with improved parity. With a warehouse, the...
Warehousing and Storage (1)
Storage. The storage of goods is the primary function of warehousing. Warehouses temporarily house manufactured, ready-to-sell items or work-in-progress (WIP)...
Types of Logistics Facilities
The following describes three major types of logistics facility. Type 1. Distribution Centres (DCs). A distinction needs to be made...
Phenomenology in Logistics and SCM Research
Although long the norm in anthropology, sociology, and healthcare, qualitative methods are still struggling for recognition in the disciplines of...
Research in Logistics/SCM
Dunn et al (1993) concluded that logistics, marketing, and operations research all risk underachievement if confined to a single philosophical...
