Characteristics of Quality in Rail Logistics Provision (1)
Companies are keen to show their CSR credentials to customers and the public at large. To do so authentically, they...
Value and Quality in Rail Freight Logistics (2)
Value-Driving in Logistics For customers purchasing logistics services, value is created by the following capabilities: Accommodation of changes to freight...
Value and Quality in Rail Freight Logistics (1)
Value Chains as Value Systems According to Porter (1984), value depends on how the customer uses the product; value...
The Rail Freight Value-Driving Supply Chain
Supplier and supply chain management are means by which cost-reducing efficiencies can be obtained and profits thereby increased. DB customers...
Disaggregating Customer Value in Rail Freight Logistics
The following figure illustrates the four constitutive elements of value obtained by customers engaging with DB. Quality “Quality” is a...
Customer Service as Rail Freight Value-Driver
When business is acquired, the customer interface priority moves from attraction to provision of service quality. The longevity of the...
The Rail Freight Value Advantage Proposition
In markets that are characterised by commodity provision of rail freight services (perfect or near-perfect substitutability), load capacity/train length and...
Marketing Rail Freight
Rail freight marketing has two core challenges: To attract and maintain trade from businesses whose products are rail-suited. To entice...
Value-Drivers in Rail Freight
In this and other posts in this series, “value-drivers” are those aspects of rail freight provision for which the customer...